Keith Manheim

Your satisfaction is our business and unlike most other web sites out there we believe that providing the best possible customer experience, including customer support, is the key to our success.
If you have any questions, comments or just like to send us a note, you're more than welcome to submit to us a so called 'Trouble Ticket' -- with the ticket we can respond to you in a quickly and timely manner.

Yours sincerely, Keith Manheim.

Service Guarantee

We believe so strongly in our customer support that we will guarantee you an answer to your question within 24 hours no matter the problem. As long as it is related to our site and your problem is genuine, we will stick to our 24 hour Fast-Track service no matter what. However, like always, even at McDonald's there can be a hiccup in service, and therefore we will give you a supplementary access of 60 days if we are unable to answer or solve your query within the given timeframe.

We believe that if you're not able to use a product, you should not have to pay for it... same goes for our DVD business, if a product is faulty the customer can get a new one without a charge, or in some cases when the product is out of stock at the retailer a full unconditional refund.

FAQ

First, try to look through this chapter of Questions and Answers, you might simply be able to solve the problem quickly and easily by looking at these previous responses to service and support queries.

I want to cancel my membership

You can cancel your membership at any time. We always give you access to the site for the entire time you paid for, so there's no need to wait until the last minute.

Make sure you provide at least 48 hours notice when canceling to avoid an unwanted charge.

To cancel your membership, you can do either of the following:

If you signed up using...	use the link below to cancel your subscription
CCBILL	Cancel my subscription
Segpay	Cancel my subscription
2000Charge	Cancel my subscription
365Billing	Cancel my subscription

If you don't remember what payment processor you used during signup please check your email from the date you joined. If you're unable to locate it, please contact our dedicated support staff and we will help you to cancel or retrieve your lost password.

Video is slow

The internet is virtual highway, and we all know that during traffic hours we sometimes drive slowly or completely get stuck. Same principal applies to the internet with the only difference being that instead of cars we have data. If this problem is continuous check if your internet subscription is high speed. We recommend at least an xDSL or Cable Model services with at least 1024kbps speed for maximum video quality using the Flash video option. If you have a lower connection speed you can always use the Windows Media Player option because Windows Media scales its video according to your connection.

I forgot my username/password

Please use our automatic password retrieval system to get your username and password details

I can't use Flash video, Windows Media or QuickTime.

This year, over 95% of internet browsers can play Flash video out of the box. However, some older browsers and proprietary browsers don't have the option of Flash video and therefore you need to use either Windows Media or the QuickTime download option. Windows Media requires you to use a Windows 98/XP or Windows Vista and a program called "Windows Media Player". Most US residents will have this player installed when they buy there PC but in the EU. Microsoft has been told not to pre-install Windows Media Player on PCs sold in the Union. Therefore you need to visit the Microsoft web site and download the Media Player and install it on your own.

Windows media download link for windows users: http://www.microsoft.com/windows/windowsmedia/player/download/

Windows media download link for Mac users:
http://www.microsoft.com/windows/windowsmedia/player/mac/

QuickTime is a format that anyone that has used iTunes or owns an iPod should know. With the QuickTime download option you can download all of our movies and DVD titles and play them on your iTunes program on your PC or a MAC or upload it to your iPod Video capable player. Also in the very near future you can purchase the AppleTV set top box from Apple that allows you to view your iTunes library on your TV making the value for money even better on KeithManheim.com
To get quick time go to: http://www.apple.com/quicktime/download/

For any other questions regarding video formats or problems with them, please submit a Trouble-Ticket and we will respond to your query.

My username does not work

If your password does not work and you have tried the links above the most likely scenario is that your password has expired and your credit card was denied for further rebilling. Some memberships options are not rebilled and thus expire at the end of their term. Try to look in your e-mail and see if you can determine what type of membership you had bought. If indeed it has expired, you can always sign up again without any risk of your credit card being billed for your old membership. If you believe you should be able to log in and that your membership is active, please send us a Trouble Ticket at the bottom of the page and we will find a solution for you quickly.

My account has been blocked

If you tried to log in and got a 'blocked' message, don't worry! Your username might have been blocked for any of the following reasons:

Account sharing violation - Too many unique IP addresses have accessed the member area using the same username and password. This happens if you share your log-in information or if a hacker guesses your log-in details.
To avoid this happening again, make sure you never share your username and password. You should also choose username and password combinations which are hard to guess and haven't been used online before. We always recommend alpha-numeric log-ins.
If your username was blocked for account sharing violation, a new log-in will be sent to the email address that we have on file for the account. If you are an active member and haven't yet received an email with your new information, you can contact our support staff

Please note
Sharing your username/password is a breach of contract,
and will result in an immediate termination of your account.

IP Address Block - If you have multiple unsuccessful log-in attempts, your IP address will be blocked for a short period of time. Please ensure that you wait at least 10 minutes and re-start your web browser before trying to log-in again. If you have forgotten your log-in or if you don't know why your username and password aren't being accepted, please check out our Username Knowledgebase or contact our support staff

Automation Software
Please note that we do not allow website mirroring,
ripping or scraping software to be used to download our site.

Submit a support ticket

If none of your questions where answered in the frequently asked question section here above the we would love to hear from you. The best way is to send email to keith@kmbucks.com

When writing to us, please be as descriptive about your question or the problem you need solving as that will greatly speed up the support process.